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Standard Delivery: 5-7 Working Days

Express Delivery: 2-3 Working Days

At Smart Party Shop, we take pride in our handmade, customized products. Due to the bespoke nature of our items:

We do not offer refunds or exchanges on custom-made orders once production has begun.

Cancellations are only accepted if production has not started.

In the rare event of a manufacturing defect, we will offer a replacement or repair.

Please review your order carefully before confirming, as we cannot alter designs once in production.

We strive for 100% customer satisfaction and will address any concerns promptly. If you have questions about your order, please contact our customer service team immediately.

Refund Policy for Custom-Made Items

At Smart Party Shop, we take pride in our handmade, customized products. Due to the bespoke nature of our items:

We do not offer refunds or exchanges on custom-made orders once production has begun.
Cancellations are only accepted within 24 hours of placing your order, before production starts.
In the rare event of a manufacturing defect, we will offer a replacement or repair.
Please review your order carefully before confirming, as we cannot alter designs once in production.

We strive for 100% customer satisfaction and will address any concerns promptly. If you have questions about your order, please contact our customer service team immediately.

By placing an order, you acknowledge and agree to this policy. We appreciate your understanding and support of our handcrafted, made-to-order products."

How do I Return an item?

1. Please contact us to request a return

2. We will review your order and advise of the next steps.