Returns & Refunds

🧾 Returns & Refund Policy

We want you to love your purchase. If for any reason you’re not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.

✅ Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• You’ll need to provide proof of purchase (order number or receipt).

Please contact us before sending any items back so we can authorise your return.

🚫 Non-Returnable Items

Please note that personalised, custom-made, or made-to-order items are non-refundable and non-returnable, unless they arrive damaged or defective.
This includes products that have been customised to your specifications, such as personalised posters, signs, or made-to-order designs.

⚙️ Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 2 days of delivery with photos of the issue. We’ll replace or refund your order as quickly as possible.

💸 Refunds

Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method within 5–10 business days.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.